Via & writre by Justin Lee : I agree totally with you
Ouriel Ohayon has just created a review for Sky-Click. If Skype was a disruptive technology in the consumer space, this idea that Sky-Click is aiming to penetrate into is disruptive technology in the business space.
I like the way Sky-Click aims to reduce the cost of running a call-centre and virtualize its operations. Many people who have posted on the comment thread on Techcrunch thing that it’s not an important technology, but I beg to differ. Just reading Thomas Friedman’s “The World is Flat” will give you some insight into the importance of such a technology. In his book, he talks about Southwest Airlines having stay home mums in Utah doing flight reservations. Sky-click provides a Web 2.0 solution to what Southwest probably spent millions trying to set-up.
If the software works out the way it is supposed to be, I believe lots of Ebay sellers and other online retailers would take up subscriptions. There’s a business need for such a solution and its cheap monthly subscription fee is a huge discount against any other call-center solution.
